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Riverstone Concrete Specialists

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Riverstone Concrete · Gold Coast

From enquiry to handover

Here’s what happens when you get in touch — the same straightforward process Tony follows on every job, from the first phone call to walking you through the finished work.

-- Our process

Four steps, one crew

01

Tell us about your project

Call Tony or send the enquiry form with what you need and your suburb.

Call Tony directly or fill in the quote form with your name, phone number, suburb and a short description of the work. If you already have a finish in mind — exposed aggregate, coloured or standard grey — mention it. If you don’t, Tony will talk you through the options that suit your site.

02

Arrange a site assessment

Tony visits to measure up and talk through finishes and options.

Tony arranges a time to visit, measures the area and looks at access, levels, drainage and any existing concrete that needs matching. He walks the site with you and answers your questions on the spot.

03

Review your written quote

You receive a clear written quote to consider — no obligation.

You receive a written quote setting out the scope of work, the chosen finish and what’s included. Take the time you need to consider it — if anything isn’t clear, Tony will explain it. There’s no obligation to proceed.

04

Construction and handover

The same crew prepares, pours and finishes, then walks the job through with you.

Once you’re ready to go ahead, the job is scheduled and the same crew carries it through: preparation, reinforcement, pouring and finishing. At the end, Tony walks through the finished work with you and answers any care questions.
Formwork, membrane and reinforcement mesh set out ahead of the pour — the stage that decides how the finished surface sits.

-- On site

What happens on site

Every job runs in the same order of work, so nothing gets skipped between the first set-out and the final clean-up:

01

Set-out and levels

The area is marked out to the agreed lines and falls, so the finished shape and drainage are right before any cutting or digging starts.

02

Ground preparation

Existing surface and loose material are cleared, and the base is prepared and compacted so the concrete sits on firm, stable ground.

03

Formwork

Forms are fixed to the set-out levels, defining the edges, thickness and falls of the pour.

04

Membrane and reinforcement

A moisture membrane is laid, then steel reinforcement mesh is positioned and supported ready for the concrete.

05

Pouring and finishing

Concrete is placed, levelled and finished to the surface you chose — broom, exposed aggregate or coloured.

06

Curing and clean-up

The finished surface is left to set undisturbed, then forms, offcuts and debris are cleared from the site.

07

Handover

Tony walks through the finished work with you and goes over how to look after it as it hardens.

-- Getting started

What to have ready

You don’t need to have everything worked out — most people don’t. A few details help Tony give you an accurate picture faster:

Your suburb — so Tony can confirm he services your area.

What you'd like built — a driveway, slab, pool surround or something else.

The area, roughly — even approximate dimensions or a quick description of the space help.

Photos, if you have them — a couple of snaps of the site are useful, but not essential.

Questions along the way

At every stage, you deal with Tony directly. If something changes or you have a question between the quote and the pour, you call the same number and speak to the person running your job.

Prefer to start with a conversation? Give Tony a call.

0424 420 496

-- After the pour

Caring for your new concrete

Concrete keeps hardening long after the crew leaves, so the first months matter most. Tony goes through the details for your job at handover — these are the habits that keep a surface looking right:

Give it time to harden

Concrete keeps gaining strength long after it's finished. Tony will tell you when it's fine to walk on and when vehicles can use it — that's the one instruction worth following closely.

Start with a gentle clean

A garden hose and a stiff broom handle most mess in the first months. Skip the pressure washer until the surface has properly hardened, and keep any jet well off the concrete.

Wipe up spills early

Pool chemicals, fertiliser, oil and fuel can mark or etch the surface. Rinse or wipe spills as soon as you notice them and the surface will stay looking right.

Expect fine hairline cracks

Hairline cracking can appear as concrete cures and the ground settles — it happens in any concrete installation. If something looks wrong to you, call Tony and he'll take a look.

Sealing, when you're ready

A sealer can make day-to-day cleaning easier and help a coloured or exposed finish stay even. Tony can talk you through whether it suits your surface and when to apply it.

-- Good to know

Questions people ask along the way

Something else on your mind? Call Tony on 0424 420 496.
Do I need to be home for the quote visit?
It’s worth being there — the site assessment is where you talk through what you want and look at the finish options together. If someone else can let Tony in and point out the area, that works too.
Concrete pouring is weather-dependent. If heavy rain is forecast for a scheduled pour, Tony will contact you and arrange another time rather than pour into a downpour.
Colour and finish can be matched closely, but existing concrete weathers and fades with age, so a close match is realistic where a perfect one may not be. Tony explains what to expect before you commit.
Some work — larger retaining walls, or structures close to a boundary — can need approval first. Tony flags what applies to your site at the assessment, so you’re not left finding out later.
Levels, access or ground conditions sometimes turn out differently once preparation starts. Tony will call you to talk it through before going ahead with anything you haven’t agreed.
Once you accept the quote, Tony confirms the schedule and lets you know what needs to be ready on site — clear access, and any water or power the crew will need.